Shipping And Returns Policy
Shipping and Returns Policy
Due to Covid-19 Shipping times may be longer than expected, but as a general rule, you should have delivery of your Metal Print, within 10 business days.
Standard delivery times of our prints are:
- Europe: 3-6 Days
- Rest of World: 7-10 Days
Metal Print Production Time : 1-2 business days
WE PROVIDE FREE WORLDWIDE SHIPPING ON ALL OUR METAL PRINTS
Tracking is available on your shipment by using the Tracking Number you receive when your order is Shipped. You can Track Your Order by clicking the link. It is also in the Footer our Home Page.
Returns and Refund Policy
Our policy lasts 30 days. If 30 days have gone by since the purchase of your metal print, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, your refund will be processed, and a credit will automatically be applied to your credit card.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@CestLaViePrints.com